I attended crutch training this morning. I wanted to pass along to you the excellent experience I had with my trainer Megan, as well as Lisa whom guided me through the paperwork. I am a branch manager for a local bank, and I understand the value of excellent service. I am sure you understand how valuable these individuals are, and you are clearly a good leader, enabling these employees to use their personalities to their advantage, as well as the patients' advantage. Please thank Megan and Lisa for their excellent service, and acknowledge them in any way you see fit. Thank you for your time.