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Visiting Hours, Quiet Time and Restrictions

Flu Season Visitor Restrictions in Effect

To better protect patients from the flu and other illnesses, visitor restrictions have been put in place for the inpatient units at the Mohawk Valley Health System.

A maximum of two visitors per patient will be permitted at any one time and children 14 and under are prohibited from visiting all inpatient areas, as they are more likely to have and transmit respiratory infections. This will not apply to the siblings of newborns visiting the Maternity Department, unless they are showing symptoms of an illness.

The hospitals ask that you not visit if you feel ill with any type of upper respiratory problem. Please stay home and delay your visit to keep yourself and the patients and residents safe. 

The hospitals practice “respiratory etiquette” in their Emergency Departments, Urgent Cares and Primary Care Medical Offices. Each waiting area has masks for patients to wear to cover their cough as well as tissues and hand sanitizer for proper hand hygiene. Those seeking treatment and have any flu-like symptoms with upper respiratory problems will be asked to wear a mask and may be isolated from other patients.

St. Elizabeth Campus and St. Luke's Campus

Medical/Surgical Floors, Critical Care Units and Pediatrics
Maternity
Labor & Delivery
Level II Special Care Nursery
Psychiatric Unit
Emergency Department
Outpatient Areas

Center for Rehabilitation and Continuing Care Services

Inpatient Rehabilitation Unit (IRU)
Rehabilitation and Nursing Center

Faxton Campus

Ambulatory Surgery and Endoscopy

If you have any questions regarding our visitation guidelines, please ask the charge nurse or designee.

For patient safety, visitation is generally not allowed on the following units:

Dialysis and Post Anesthesia Care Unit (PACU)

St. Elizabeth Campus and St. Luke’s Campus

Quiet time is observed between the hours of 2 p.m. to 4 p.m. Visiting of patients will not be limited during this time period but visitors are encouraged to allow patients the opportunity to rest during this time period.

Visitors that wish to enter the building after 9 p.m. will be directed to enter through the Emergency Department. The security officer on duty will require each visitor to present a form of identification, will take a picture of the visitor and create a temporary badge/pass that the visitor is required to wear. Exceptions to visitors being photographed based on their religious affiliations will be approved by the Hospital Supervisor.

Medical Surgical Floors, Critical Care Units and Pediatrics

Visiting hours are 8 a.m. to 8 p.m. with extended times on a case-by-case basis.
We encourage visitors to be 12 years old or older.

Maternity

  • Newborn’s father or designee
    Newborn’s father, or a designee, may stay with mom at all times if the mother is in private room or has no roommate. If the patient is in a shared room the hours are 5:30am to 10pm.
  • Open visiting hours
    Visiting hours are 10am to 2pm and 4pm to 8pm.
  • Parent quiet time
    Our quiet time is daily from 2pm to 4pm. Fathers are welcome to stay, but others are asked to honor this time as a few special hours for bonding as a new family, and for rest and recuperation for the new mom.

Labor & Delivery

Visitors on labor and delivery are limited to two visitors per patient. They must be designated by the mother and will be banded with an ID band that cannot be interchanged with other individuals.

Visitors under the age of 16 will not be allowed in labor and delivery. Siblings will be allowed to visit the new baby when you are transferred to post-partum.

Level II Special Care Nursery

Visitors are not permitted in the Level II Special Care Nursery from 6:30 a.m. to 7 a.m. or from 6:30 p.m. to 7 p.m.

In order to protect infants from RSV (respiratory syncytial virus), seasonal visitation restrictions are put in place annually beginning on October 1. RSV is a virus that causes cold-like symptoms in most people, but can cause serious illness in young infants. From October 1 to April 1*, only parents and grandparents are allowed to visit the Level II Special Care Nursery.

*April 1 is a tentative date. Restrictions are lifted when it has been medically determined that these viruses are no longer a widespread concern.

Additional Maternity and Nursery Visiting Information

Psychiatric Units

Monday through Friday 6 p.m. to 8 p.m.
Weekends and holidays 1 p.m. to 5 p.m and 6 p.m. to 8 p.m.

Visiting hours are set as not to interfere with regularly-scheduled therapeutic activities or mealtimes. Patients have the right to receive visitors at reasonable times, and to refuse visitors at any time.

Visitors at the St. Luke's Psychiatric Unit must report to the nurse's station upon entrance to the Unit.

Visitors at the St. Elizabeth Psychiatric Unit are requested to sign in and out in the visitor log book with Security staff. If they refuse, they will not be allowed to visit.

No age restriction for visitors. Minor children may visit based on the following campus specific guidelines:

  • St. Luke's Campus Psychiatric Unit: minor children must be accompanied by a responsible adult (other than the patient) at all times throughout the visit.
  • St. Elizabeth Psychiatric Unit: any visitor under the age of 16 will need to be approved by the attending psychiatrist, must be accompanied by a responsible adult (other than patient), and will visit in designated conference room.

All packages or items brought in by visitors must be searched by Unit staff, in the presence of the patient and/or visitor. Items determined by Unit staff to present safety concerns (e.g. lethal contraband) will be confiscated by staff, or removed from the Unit.

Emergency Department

A pass system will be used to control the number of visitors in the clinical area.
Exceptions only at the discretion of the medical and nursing staff.

Center for Rehabilitation and Continuing Care Services

Inpatient Rehabilitation Unit (IRU)

Monday through Friday: 4 p.m. to 8 p.m.
Saturdays and Sundays: Noon to 8 p.m.

Family and friends are asked not to visit until after 4 p.m. on weekdays unless they are attending family conferences or special training.

Rehabilitation and Nursing Center

8 a.m. to 8 p.m.
No age restrictions/limitations.

Ambulatory Surgery and Endoscopy

One to two visitors per patient. We encourage visitors to be 12 years or older.