January 10, 2020
UTICA, N.Y. – The Mohawk Valley Health System (MVHS) has named Nicole Santiago, MHA, as director of Operations for Specialty Care locations at the MVHS Medical Group. In this position, Santiago oversees the daily operations of all of the Medical Group Specialty Care locations and acts as a liaison between MVHS Medical Group offices, departments and hospital support departments. Santiago participates at the leadership level within the hospital and provides direction to the MVHS Medical Group office and department leadership team.
Santiago has been an employee of MVHS since 2008, most recently as assistant director of Operations for the MVHS Medical Group, Specialty Care. Prior to that, she served as operations manager for the MVHS Medical Group. She has also served as a clinical information specialist in the Information Technology Department at the St. Luke’s Campus. Before joining MVHS, she was employed at Boston Medical Center HealthNet Plan, a Medicaid managed care organization in Boston, Massachusetts, as a contracting specialist in the network management department.
Santiago earned her Master of Health Care Administration, magna cum laude, from Suffolk University, Sawyer School of Management in Boston, Massachusetts, and her Bachelor of Science in Business Administration with concentrations in Finance and Human Resources from State University of New York at Buffalo in Buffalo, New York. She graduated from the Faxton St. Luke’s Healthcare (FSLH) Aspiring Leaders class of 2011, is a certified ISO 9001:2015 Internal Auditor and a member of the American College of Healthcare Executives.
Germanovich earned his Bachelor of Science in Business Administration from State University of New York Institute of Technology in Marcy, New York. He earned a Master of Business Administration in Economic Crime and Fraud Management from Utica College in Utica, New York, and is a third-year law student at Western Michigan University’s Tampa Bay Campus in Tampa, Florida. Germanovich is also a member of the Healthcare Financial Management Association and is a Certified Healthcare Finance Professional.