Please find below a list of helpful patient and visitor resources to help navigate your care at the Mohawk Valley Health System.
Billing, Insurance and Financial Assistance
MVHS can provide you with several payment options and programs. If you are currently a patient in the hospital, we have on-site financial counselors that can assist you in setting up a payment plan.
Visitor Information
Hours and information for your visit to our MVHS campuses.
Online Bill Pay
Online bill pay is available for most services rendered at Mohawk Valley Health System through MyChart.
MyChart
Mohawk Valley Health System (MVHS) MyChart allows for secure online access to your electronic medical record (EMR). Important health documentation from your doctor is stored in MyChart and patients are able to find health information such as lab results, appointment information, medications, immunizations and more. MyChart provides you with the same information your doctor sees.
Schedule An Appointment
Central Scheduling is open Monday through Friday , 7:30 a.m. to 5 p.m. Access MyChart any time to schedule and view details of your upcoming appointments online.
Schedule an Appointment Through MyChart
Medical Records
You may view your medical records through the Health Information Management (HIM) department or through our MyChart application.
Palliative Care and Advance Directives
Our Palliative Care Program is provided by a team of professionals, including physicians, nurses, social workers, and others as needed, in consultation with patients and their families.
Patient Rights
Information you need for yourself or your loved one’s care.
Language Assistance Program
MVHS offers free interpretation services around the clock for patients who are unable to speak, write and/ or understand the English language at a level sufficient enough to permit effective communication with health care professionals at our various locations.
Patient and Family Engagement Council
The MVHS Patient & Family Engagement Council assists MVHS leadership and staff to enhance our patient-and-family-centered environment.
Classes and Events
MVHS offers classes and events that support your health and wellness.
Spiritual Care
If you are in need of spiritual guidance or support for life’s difficult situations, our Spiritual Care staff and volunteers are here for you.
Lost and Found
Mohawk Valley Health System is not responsible for items of value that are left in your room. Any articles left by a patient upon discharge are turned over to the Lost & Found.
Lost & Found – St. Luke’s Campus
315-624-6146
Lost & Found – Faxton Campus
315-624-5212
Wireless Access
All users should use the “mvhsguest” wireless connection.
Patients and visitors will:
1) Select “Register” once a pop-up web page appears.
2) Answer and complete form:
a. Full name
b. Email address
c. Phone number
d. Mobile carrier
e. Terms and conditions
3) Select “Register” when finished.
4) Guest will receive a text that includes a temporary username and password.
*This information will expire after 22 hours. Guests will need to reconnect each day.
